Terms and Conditions

1.ORDER
First Step Motivation can reject your order if:

  • The product is not available in stock
  • Your billing information is not correct or not verifiable
  • Your order has been suspected of fraudulent activity
  • We could not deliver to the address provided by yourself
  • In the event of misspelling pricing or other errors or mistakes in the website information

2.PRICES AND CURRENCY
Conversion rates may apply if you are buying from outside the UK.

3.DELIVERY AND SHIPPING
All orders made on the First Step Motivation website are dispatched from the UK. We aim to get all orders out on the same day for next day delivery; however, due to volumes this is not always possible.

We provide free delivery for all orders inside the UK. Orders outside the UK may be subject to additional fees.

If for any reason your order is delayed we will send an email to inform you.

4.DISCOUNT CODES AND OTHER PROMOTIONS
Only one discount code can be used per order; once you use a discount code, it is no longer valid for further purchases.

Any promotions or sales will be available for a period of 7 days. However, there could be exceptions.

5.RETURN POLICY
If you are not satisfied with your item(s), you can return them in their original condition within 15 days of receipt. This means that the product(s) must not be worn or washed.

As soon as we receive your package, we will check the item(s) and send you an email informing you that we have received your package and that the exchange or refund you have asked for will be issued within 10 working days.

Please note that delivery costs for returned items are covered by costumers; however, First Step Motivation takes care of delivery charges when we send the exchanged item back. Return to the address below.

RETURN ADDRESS:
51 Graces Road
London
SE5 8PF